- Use our website, microsites or mobile applications and provide us with your personal information, for example by signing up for our newsletters or messages or leaving a review;
- Register for our rewards program;
- Purchase products directly from our website;
- Interact with us through social media, adverts or content on third party websites;
- Interact with us in person by attending a Kylie Skin by Kylie Jenner event; and/or
- otherwise engage with us, for example by contacting our friendly customer service team.
This Policy explains who we are; what personal information we collect about you; how we use it (including who we share that personal information with) and your rights and choices regarding your personal information.
This Policy was last updated 1 September 2020. If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided in the section below marked “How do I contact Kylie Skin by Kylie Jenner?”.
We encourage you to take the time to review this Policy in full to make sure you are fully informed. However, if you only want to access a particular section of this Policy, then you can click on the relevant link below to jump to that section:
- Who is Kylie Skin by Kylie Jenner?
- What information does Kylie Skin by Kylie Jenner collect about me and why?
- How does Kylie Skin by Kylie Jenner use my personal information?
- On what basis can Kylie Skin by Kylie Jenner use my personal information in this way?
- Does Kylie Skin by Kylie Jenner share my personal information with anyone?
- What are my data protection rights?
- What if I access another website through kyliejennerskin.com.au?
- What if I access or use a social network or public forum through kyliejennerskin.com.au?
- How do I stop receiving marketing communications?
- How long does Kylie Skin by Kylie Jenner keep my personal information?
- Does Kylie Skin by Kylie Jenner transfer my personal information to other countries?
- Is my personal information secure?
- I have entered a contest, promotion or survey – how do I find out more about that?
- How old do I have to be to use the Kylie Skin by Kylie Jenner sites or other digital offerings?
- What data do we collect if you visit us at our offices or another location?
- Does this Policy ever change?
- How do I contact Kylie Skin by Kylie Jenner?
1. Who is Kylie Skin by Kylie Jenner?
Kylie Skin by Kylie Jenner is a wellbeing beauty brand specializing in skin care products which are cruelty free, vegan, gluten free, paraben and sulfate free and suitable for all skin types. We are Coty Australia Pty Ltd, a company registered in Australia. Our company registration number is ACN 000 303 391 and our registered office is at Level 4 65-67 Foveaux Street, Surry Hills, NSW 2010.
2. What categories of personal information does Kylie Skin by Kylie Jenner collect about me?
The personal information that we may collect about you broadly falls into the following categories:
Information that you provide directly
When you engage with Kylie Skin by Kylie Jenner, we may ask you to share your personal information. We have listed below the categories of personal data we may collect:
For example, if you create an account, purchase any products, submit a product review, enter a competition and/or contact our customer service team you may provide your first name, last name, date of birth, gender, email address, mailing address and/or telephone number.
When you register for an account, we will also collect information associated with your account such as the date you joined and your order numbers.
For example, when you place an order and/or contact our customer service department, you may provide your delivery and billing address, credit card type, credit card number and credit card expiration date. We will also collect details of your past orders.
Images and photographs
For example, if you enter a competition on the website or via social media when you tag us you may provide a photograph of yourself, or if you engage with us via technologies such as AR, face evaluation or other tools.
Your opinions or other information
For example, if you review the products you have purchased from us or provide information about products and/or cosmetic concerns, and the brands and products you use.
Information that we collect automatically
Internet or other electronic network activity information
For example, when you visit the website, engage with Kylie Jenner Skin content or with us digitally, we may collect certain information from your computer, tablet or mobile phone (“Device”) such as your IP address, Device type (i.e. make and model), unique device identification numbers, browser-type and time zone settings.
We may also collect information about how your Device has interacted with us including: the pages accessed and links clicked; how you navigate to and from the website (such as how you scroll over the site, which parts you click and how long you spend on each page); your preferences, the products and/or services that you have viewed or searched for; and crashes, download errors and response times.
For example, when you visit the website, engage with Kylie Skin by Kylie Jenner content or with us digitally, we may collect your broad geographic location (e.g. country or city-level location) from your Device.
For example, when you visit the website, we may use the personal information indicated above to provide you with tailored advertising, content and products that we think you may like. This is described in further detail in the section below marked “How does Kylie Skin by Kylie Jenner use my personal information?”.
Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. The types of personal information we collect from third parties includes:
Social Media Partners
Retailers, distributors and third party brand partners
For example, where permitted by applicable data protection law and, if applicable, where you have specifically consented, our retailers, distributors and third party brand partners may pass information to us including your first name, last name, email address, postal address, phone number, gender, browsing patterns, geo-location and device identifiers, click through and other cookie data, demographic information including information about your appearance and information in relation to products purchased at their stores (whether on the high-street or online through their own website or a dedicated microsite) and services requested using their websites and/or applications.
Technology partners and market research organizations
For example, where permitted by applicable data protection law and if applicable where you have specifically consented, our preferred technology partners may share information with us, including your browser patterns, geo-location and Device identifiers.
Our suppliers, contractors, subcontractors and service providers
For example, we may collect business contact information about employees and representatives of our suppliers, contractors, subcontractors and service providers, or potential suppliers, contractors, subcontractors and service providers, to facilitate our engagement of those parties, to communicate with them, and to administer our arrangements with them.
3. How does Kylie Skin by Kylie Jenner use my personal information?
We will use your personal information for the purposes set out in this Policy, which will include:
To provide you with the products and services that you have requested - To administer our relationship with you and to carry out our obligations arising from the relationship between you and us, including internal accounting and administration purposes, to process payment for purchases or other services and to create and manage your account.
To verify your identity - For example we may use your email address to determine if you already have an account with us.
For analytics purposes - For example, we may analyze your personal information including your location, products and/or services requested, age, time zone, IP address and URL visited, against our wider customer base for internal business purposes, such as generating statistics and developing marketing plans, to improve our services and products and the website. We may also aggregate and de-identify your information to create customer segments and share with our affiliates and partners.
To provide you with marketing communications that you might be interested in - If you choose to receive marketing communications from us, we may use your personal information to keep you up to date with our latest products, services, surveys, announcements, upcoming events, sweepstakes, contests and other promotions via our newsletters, emails, or other communications. If you no longer wish to receive these marketing communications, details of how to opt out are described in the section below marked “How do I stop receiving marketing communications?".
For tailored advertising - We, or with third party vendors, may use your personal information to provide you with tailored advertising on third party sites, including Social Sites (defined below in section 8 “What if I access or use a social network or public forum through kyliejennerskin.com.au?”. These advertisements are either: (i) “contextual" (meaning they are presented due to the webpage that you are viewing); or (ii) “behavioral advertising" or “interest-based advertising" (i.e. where advertisements are shown to you based upon your interests which we have inferred from your information including demographic, geographic and interest-based data). We may use tailored advertising to specifically include or exclude individuals who have registered for our products to ensure that you are provided with information about those products that are most relevant to you. To do this, we may track your browsing activity across different websites, different Devices and/or different applications. We may match your browsing activity on one Device, such as your mobile phone, with your browsing activity on another Device, such as your tablet, to ensure our advertising is tailored to you. If you no longer wish to see tailored advertising, you can amend your cookie preferences by clicking here to access our cookie management tool. In addition, some third party sites allow you to stop seeing advertisements from specific advertisers on that site, so you should also check your preferences on those websites.
To provide the best service to our customers - For example, we may use your personal information to process and respond to your questions and/or inquiries.
- For site optimization and management - For example we may use your personal information provided to us to:
- administer the website;
- ensure the security of our networks and of your information;
- customize your future visits to the website based on your interests to ensure the most user-friendly online navigation experience;
- improve the website and our other digital offerings (including to fix operational problems such as pages crashing and software bugs); and
- provide services to our partners such as tools, analyses, data and insights to see how their website or mobile applications are used.
For product development and business development purposes - For example, we will use information we collect from you to improve our products and develop new products.
For fraud prevention and detection purposes and to protect and defend the rights and property of Kylie Skin by Kylie Jenner our employees and business partners.
For employment application purposes - For example, if you contact us in relation to your employment prospects, we will use your personal information to consider you for current and future employment opportunities and to contact you with respect to employment opportunities at Kylie Jenner Skin that you have expressed an interest in.
- For administration of our arrangements with suppliers, contractors, subcontractors and service providers - For example, if you or your employer provide us with your business contact information (such as name, position title, and contact details) so we can communicate with you, facilitate your engagement and administer your or your employer's arrangements with us.
4. On what basis can Kylie Skin by Kylie Jenner use my personal information in this way?
We are required to satisfy one or more of the reasons set out by applicable data privacy law before we can collect and use your personal information.
Generally, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally rely on the following reasons to collect and use your personal information:
Performance of a contract
Using your information may be necessary for us to perform our obligations under a contract with you or with a view to entering into such a contract. For example, where you have: (i) purchased services and/or products from us, we will need to use your information to provide those services and/or products; or (ii) approached us in relation to employment opportunities, the collection and use of your personal information is necessary to enable us to offer you the job role, process your acceptance of the offer, on-board you as an employee and fulfil our obligations as an employer.
Compliance with our legal obligations
The collection and use of your personal information may be necessary to enable us to meet our legal obligations. For example, to verify your identity and undertake necessary due diligence checks.
Pursuing our legitimate interests
Where such processing is not overridden by your rights, we are permitted to use your personal information to pursue our legitimate interests, for example to operate the website and our other digital offerings, to improve our products and services, content and our other digital offerings or to undertake marketing. We may have other legitimate interests and if appropriate we will make this clear to you at the relevant time.
In some limited circumstances, we may rely on your consent to collect and use your personal information. For example, we may rely on consent: (i) where you have approached us in relation to employment opportunities and have provided us with sensitive personal information, such as information in relation to your racial and ethnic origin, sexual orientation, religion, physical and mental health, disabilities or trade union membership; or (ii) in relation to the sending of e-marketing or communications.
If we rely on consent, this will be made clear to you at the time we request your information. You can withdraw your consent at any point by using the mechanism provided at the time, or by contacting us using the contact details provided in the section “How do I contact Kyle Skin by Kylie Jenner?” of this Policy.
In some instances, we may need to use your personal information to protect your vital interests or those of another person.
You may not always be required to provide the personal information that we have requested. However, if you choose not to provide certain information, you may not be able to take advantage of some of our services. Any information that is so required is clearly marked as mandatory. If you would prefer that we not collect certain personal information from you, please do not provide us with any such information, or opt out of providing this information where applicable.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will normally be as set out in this Policy; however, if this changes we will make clear to you at the relevant time what those legitimate interests are.
If you have any questions or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided in the section below marked “How do I contact Kylie Skin by Kylie Jenner?"
5. Does Kylie Skin by Kylie Jenner share my personal information with anyone?
During the past 12 months, we may have disclosed the categories of personal information listed in the section marked “what categories of personal information does Kylie Skin collect about me?” to the following categories of recipients:
With our affiliates – We may make your personal information available to Kylie Skin affiliated companies to allow us to provide our products and services to you, for the purposes described in this Policy, or as notified to you when we collect your personal information.
With third parties for marketing purposes - Certain promotions and events may offer you the opportunity to consent to receive marketing communications from our business. If you have given your consent, your personal information may be used by such third party for the purposes stated at the point you enter the event and/or sign-up to receive the promotional updates.
- With our service providers - We engage third party service providers to perform functions on our behalf (for example, to support the delivery of our products, or the website). This includes but is not limited to sharing information with the following types of service providers:
advertising providers - including companies that provide: (i) advertising space for Kylie Skin; (ii) the provision of advertising related services, including agencies instructed to make advertising purchases on our behalf , providers of ad-exchanges (a digital marketplace to buy and sell advertising space) and providers of a demand-side platform (software used to purchase advertising in an automated fashion), such as Message Media from Google;
providers of marketing and customer relationship management databases and data management platforms – that enable Kylie Skin by Kylie Jenner to manage your information in a safe and efficient manner;
data analysis firms – that provide insights and help us to analyze trends using the data that we and they hold;
customer support specialists – that provide customer support services on our behalf for Kylie Skin by Kylie Jenner products and services;
fulfilment companies – this includes companies that manage your orders and ship your products, coordinate email campaigns, sweepstakes, contests or promotions on our behalf;
application development and web-hosting companies – to enable us to manage and improve the website;
information technology and related infrastructure providers;
email delivery providers; and
audit and professional service providers.
As part of a business transfer – Kylie Skin by Kylie Jenner may disclose your personal information to an actual or potential buyer (and its agents and advisers) in relation to any actual or proposed divestiture, merger, acquisition, joint venture, bankruptcy, dissolution, reorganization, or any other similar transaction or proceeding.
To comply with laws – Kylie Skin by Kylie Jenner may disclose your personal information to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person; and
- To any other person with your consent to the disclosure.
6. What are my data protection rights?
Depending on where you live and subject to applicable data protection law, you may also have the following rights:
If you exercise any of your data protection rights detailed in this section, we will not discriminate against you and we will not deny you goods or services, charge you a different price of provide you with a lesser quality of goods or services.
You may also have a right to lodge a complaint with your local data protection authority or regulator.
If you have any questions, concerns or complaints about how we use your personal information, please do not hesitate to let us know. We will investigate your query or complaint within a reasonable period of time depending on the complexity of the complaint. It would assist us to respond to your complaint promptly if it is made in writing. Please detail information relevant to your complaint.
We will notify you of the outcome of our investigations.
7. What if I access a third party site through the website?
The website may contain links to or from third party sites. Please be aware that we are not responsible for the privacy practices of such third parties. This Policy applies only to the personal information we collect as described above. We encourage you to read the privacy policies of third party sites you access from links on the website or otherwise visit.
8. What if I access or use a social network or public forum through kyliejennerskin.com.au?
Our website may facilitate easy access to certain social networking sites and other websites or services with user-generated content features, such as Facebook, Instagram and Twitter (“Social Sites"). You understand that we do not control such services and are not liable for the manner in which they operate. Please review the Social Sites’ privacy policies if you would like more information about how they collect, use and share your personal information, your privacy rights and how to change your privacy settings.
Our website may enable you to:
- Submit content to Social Sites: For reviews, discussion forums, message boards, photographs and other public features (“Public Forums"). We do not restrict the distribution of personal information that you voluntarily disclose in these Public Forums, so please be aware that any information you disclose there may be collected and used by us and others. For this reason, we encourage you to refrain from providing or sharing personal information about yourself in the Public Forums. We cannot prevent third parties from using such information in a way that may violate this Policy or applicable law;
- Accept certain cookies from the Site (for example “Facebook Pixels”). These types of cookies help us understand your activity including the Kylie Skin content you see, whether or not you have a Social Site account and if you are logged into that account. This information helps us to show you Kylie Skin by Kylie Jenner content you might be interested in on the Social Sites and measure the effectiveness of the Kylie Skin by Kylie Jenner content.
- Sign-in to the Site using a Social Site: For example, for a harmonized user experience.
We may use your personal information to identify you on Social Sites and to show you ads that are more relevant for you. The Social Sites will not share your personal information with other parties and will delete the information promptly after the matching process is complete.
9. How do I stop receiving marketing communications?
We will only send you marketing communications if you have agreed to this, or if we are otherwise permitted by law. If at any time you decide that you no longer wish to receive marketing communications from us, you may opt out by clicking on the relevant ‘unsubscribe’ link in the emails you receive, by texting STOP in response to any text message or by contacting us using the details found in the section “How do I contact Kylie Jenner Skin
Please note, whilst we will honor your request to stop receiving marketing communications, we will continue to send you service-related communications such as emails confirming purchases through the website.
10. How long does Kylie Jenner Skin keep my personal information?
We will retain your personal information where we have an ongoing legitimate business need to do so (for example, to provide you with access to the kyliejennerskin.com.au or other digital offerings, to provide you with a product you have purchased, or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
11. Does Kylie Skin by Kylie Jenner transfer my personal information to other countries?
In order to provide our services, we may need to transfer, disclose and process your personal information internationally (including to destinations outside the country in which you are located). These destinations include United States.
As a result, your information may be transferred to and/or processed in countries which may not guarantee the same level of protection for personal information as the country in which you reside. However, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Policy. This includes implementing the European Commission's Standard Contractual Clauses for transfers of your personal information from countries located in the European Economic Area (the “EEA”) and the United Kingdom or equivalent data transfer agreements as required by other applicable data protection laws.
Further information can be provided on request: please contact us using the details found in the section “How do I contact Kylie Skin by Kylie Jenner?" We have also implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.
12. Is my personal information secure?
We understand that you care how your personal information is used and/or shared with others, and we value your trust and seek to safeguard your personal information.
We implement appropriate technical and organizational security measures, including physical, administrative and technical safeguards to protect your personal information from unauthorized access, use and disclosure.
The measures we use to protect your personal information are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures that we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.
13. I have entered a contest, promotion or survey – how do I find out more about that?
Kylie Skin by Kylie Jenner and its preferred third party service providers or business partners may offer sweepstakes, contests, promotions and surveys (each, a “Promotion").
14. How old do I have to be to use the Kylie Skin by Kylie Jenner sites or other digital offerings?
You must be aged 15 or over to use the Kylie Skin by Kylie Jenner sites and our other digital offerings.
We take your privacy very seriously and we understand the importance of taking extra precautions to protect the privacy and safety of children who use our products and services. We do not solicit or knowingly collect personal information from children aged 15 and under. If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.
15. What data do we collect if you visit us at our offices or another location?
If you visit us, we may collect your personal information for the following purposes:
- Visitor Information: For health and safety and security reasons, we maintain a register of visitors to our offices and other locations, including your first and last name, your contact details including mobile number, your employer and your vehicle license plate number. We ask all our visitors to sign in and out at reception and may ask our visitors to show a form of identification which is used for verification purposes only and will not be recorded.
CCTV System: Closed Circuit Television (CCTV) is installed at the entrances, exits and at other strategic locations at our offices. This is part of our commitment to ensuring a safe and secure environment for our employees and visitors. We may also use the footage to prevent and investigate crime and to ensure compliance with our policies and procedures. The images may be recorded and viewed by authorized individuals. The CCTV recorded data is stored for no longer than 90 days. We may retain it for longer if we have a legitimate reason to do so, for example where a crime is being investigated by police or law enforcement agencies.
CCTV outside our offices and in some public areas, for example reception areas, may not be operated by us and will be under the control of the relevant building landlord. Please consult their privacy policies for more information.
- Guest Wi-Fi: We may have guest Wi-Fi available at our offices for the use of visitors. Where guest Wi-Fi is available, we will provide you with a username and a password to log-in. We record the device address and will automatically allocate you an IP address whilst on site. We also log your traffic information including the sites you visited, duration and date sent/received. When you join our guest Wi-Fi we ask you to use it responsibly and not to visit inappropriate websites. The purpose for processing this information is to provide you with access to the Internet whilst visiting our offices We process this personal information when necessary for the purpose of our legitimate interest.
- Access Control System: As a visitor or contractor, we may issue you with an ID card to access our offices. If we do issue you with an ID card then we will collect your first and last name, your address, your contact details and a photograph. We collect this personal information for the purposes of recording and controlling access in and out of our office and for security purposes.
- Accidents and Incidents: We will collect personal information from anyone injured or suffering from ill health whilst visiting our offices. We may collect name, address, age, next of kin and details of the incident including any relevant medical history. We collect this data as we have a legal duty to document workplace incidents/accidents and to report certain types of accidents, injuries and dangerous occurrences arising out of work activities to the relevant enforcing authority. We will use the personal information collected to investigate and improve our health and safety procedures, and to support any legal claims arising from the incident.
16. Does this Policy ever change?
We may update or modify this policy from time to time in response to changing legal, technical or business developments. We will obtain your consent to any material Policy changes if and where this is required by applicable data protection laws. The date of the most recent version of this Policy will appear at the top of the page.
When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. for example, we will notify you of any changes to this Policy by posting a new Policy and updating the “last modified" date at the top of this page or by sending the new Policy to you via email, where appropriate.
17. How do I contact Kylie Skin by Kylie Jenner?
We have taken great measures to ensure that your visit to the website is an excellent one and that your privacy is respected. If you have any questions, comments, or concerns about our privacy practices and/or would like to submit a privacy request, please contact us either:
- Via email at firstname.lastname@example.org and/or
- Coty Australia PTY. Limited, Level 4 65-67 Foveaux Street, Surry Hills, NSW 2010 Australia